Field Services
CBC professionals use our deep consulting expertise to focus on your specific FS business needs. We compare and contrast your FS specific need, or even your entire FS operation, with industry best practices and results. Equipped with these valuable insights and our innovative frameworks, we can help you build an appropriate solution to a particular business problem, or an operations-wide business transformation plan to help your FS operation become best in class and accelerate time to value for customers and better results for your company.
CBC consultants are all previous FS industry practitioners who bring an experience-based and practical hands-on approach to problem identification and transformation leading to real results.
Workforce Management
As your installation base expands and changes CBC assists with the process of getting technicians dispatched to where they need to be through sound processes for forecasting, dispatching, skills mix management, understanding your customer’s demands, and use of modern WFM automation tools.
Labor Optimization
A more complete, but accelerated look at your labor universe is our QuickStart assess and architecture approach whereby we review your As-Is capabilities, compare current performance and create a gap analysis, architect a To-Be labor management process, and define the execution plan.
Parts Management
Reducing variability is an overlooked area of parts cost management that can quickly lead to a substantial amount of cost savings. FS leaders, constantly being challenged with thin budgets, can focus on parts variability to help drive economic value to the bottom line.
Vehicle Fleet Optimization
Using CBC’s rapid assessment methodology or, where appropriate, lean Six Sigma strategies to assess your current vehicle management performance, we identify where the quick hits are to improve vehicle fleet management leading to better business outcomes including cost savings and more responsive customer service.
Channel Optimization
Shift to the Left is about moving high cost services delivery channels to lower cost delivery channels. It combines an innovative Strategic Framework and Transformational Model, as well as the effective use of remote solutions to appropriately shift services delivery from on-site to on-call and on-line.
First Call Resolution
It is not difficult to understand why FS organizations find improving their FCR/FVR to be a high priority. Organizations that satisfactorily resolve more customer issues in a single contact can improve customer satisfaction, reduce operating costs, and improve their overall financial performance.
Specific Services
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Activity Tracking
Comprehensive, Simple ways to properly code your work.
Quality Feedback
Feedback loops are critical to staying ahead of hidden issues.
Preventative Maintenance
Why is this important? How best to manage these proactive services. These are not optional.
What Our Clients Say
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